Relationship Manager

About the role

Native Teams is looking for a Relationship Manager to own and grow a portfolio of client accounts. You will be the primary point of contact, ensuring a smooth end‑to‑end customer journey and driving product adoption across our global payroll and fintech platform.

Key responsibilities

• Own and manage a real‑time client portfolio, building trust‑based relationships.
• Conduct regular check‑ins, identify churn risks, and act proactively.
• Guide clients through operational processes and ensure timely, accurate information.
• Run NPS and CSAT surveys, act on feedback, and document best practices.
• Use HubSpot, Asana, Slack and other tools to track activities and follow internal processes.
• Collaborate with internal teams to meet resolution KPIs and improve service delivery.
• Handle complex client issues and escalations with urgency and clear communication.
• Identify recurring problems and propose process improvements.

Required profile

• 2–4 years of experience in Customer Success, Account Management or Client Relationship Management, preferably in SaaS, fintech, EoR/payroll or B2B services.
• Proven ability to manage a client portfolio independently and serve as the main point of contact.
• Strong relationship‑building skills and experience handling escalations.
• Ability to spot churn signals early and act proactively.
• Highly organized with a process‑oriented mindset.

Required skills

• HubSpot (CRM)
• Asana (project management)
• Slack (communication)
• Experience with NPS and CSAT methodologies