Reliability Operations Engineer

About the role

As a Reliability Operations Engineer at Infobip you will ensure the stability and reliability of our global cloud communication platform, handling incident management, monitoring and automation within your team’s scope.

Key responsibilities

• Create, respond to, and continuously improve platform alerts and runbooks.
• Actively monitor the platform, identify issues, triage incidents and act as Incident Leader when required.
• Perform impact assessments, communicate incident summaries and escalate to the appropriate owner teams.
• Execute mitigation actions, write and maintain well‑documented scripts and automation.
• Work autonomously on complex technical tasks, solve challenging problems with senior engineers and ensure stable service delivery.

Required profile

• Strong understanding of monitoring, alerting and incident management processes.
• Hands‑on experience with scripting and automation.
• Solid troubleshooting and root‑cause analysis skills.
• Ability to work independently on complex technical topics.
• Clear, structured communication during incidents and a proactive mindset focused on reliability.

Required skills

• Monitoring and alerting tools.
• Incident management processes.
• Scripting and automation.

What we offer

• Competitive compensation with performance‑driven bonuses and regular reviews.
• Flexible work arrangements combining in‑person collaboration with remote work and flexible hours.
• Employee Stock Ownership Plan (ESOP) participation.
• Work‑life balance initiatives, generous time‑off and hybrid work model.
• Career mobility, internal upskilling, mentorship and international opportunities.