Remote Customer Service & Admin Support

About the role

Higher Options is hiring an organized, service-minded Customer Service & Admin Support Representative to support U.S.-based clients remotely. The role combines customer-facing support with administrative work behind the scenes, and pays USD 1,200 to 1,400 per month. Only CVs submitted in English will be considered.

Key responsibilities

• Respond to customer inquiries by phone, email and chat with clarity, empathy and accuracy
• Process service changes such as orders, renewals and cancellations
• Document every interaction and keep CRM records updated, clean and actionable
• Manage calendars, scheduling and appointments across time zones
• Organize shared inboxes and support email communication
• Prepare reports, documents and customer communications
• Coordinate follow-ups, timelines and open tasks so nothing falls through the cracks
• Troubleshoot customer concerns and escalate complex cases when needed
• Contribute to internal improvements such as templates, FAQs and process documentation

Required profile

• 2+ years of experience in customer service, administrative support, EA or similar roles
• Strong written and verbal English
• Excellent organization and attention to detail
• Patience, empathy and problem-solving skills under pressure
• Reliable internet connection and availability during U.S. business hours, primarily CST

Required skills

• CRM software such as HubSpot or Salesforce
• Google Workspace or Microsoft 365
• Familiarity with Asana, Slack, Trello and spreadsheets

What we offer

• Full-time schedule of 40 hours per week
• Paid time off, often including national holidays and paid vacation days depending on the client

The application process starts with applying through the employer's listing, followed by an initial review, a quick survey and emails, and then a virtual interview if the profile matches.