Remote Customer Service Representative

About the role

The Claros Travels is seeking a Remote Customer Service Representative to guide travelers through every step of their journey, from booking to post‑trip follow‑up. This part‑time, client‑facing position is ideal for detail‑oriented individuals who love hospitality and delivering memorable travel experiences.

Key responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate information about destinations, services, and policies.
• Coordinate reservation details and confirm itineraries.
• Proactively follow up with clients before and after trips to ensure satisfaction.
• Maintain accurate records in internal systems and booking platforms.

Required profile

• Excellent verbal and written communication skills.
• Previous customer service experience, preferably in travel or hospitality.
• Strong organizational abilities and attention to detail.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in helping clients plan memorable experiences.

Required skills

• Comfortable using computers, booking systems, and digital communication tools.

What we offer

• 100% remote work environment.
• Flexible scheduling options.
• Opportunities for professional growth.
• Access to industry‑related perks and discounts.
• Supportive team culture with ongoing training.