Retail Account Manager (B2B)

About the role

SmarterHome.ai is looking for a results-driven B2B Retail Account Manager to manage, develop and grow its network of U.S.-based retail partners in the telecommunications and home services industry. This is a hands-on commercial role focused on building business relationships, improving sales performance, solving operational challenges and turning underperforming accounts into productive partnerships.

Key responsibilities

• Manage and develop a portfolio of U.S.-based retail partners and maintain strong commercial relationships.
• Monitor sales production, conversion rates, account activity and other commercial KPIs to spot improvement opportunities.
• Identify inactive or underperforming retailers and run targeted recovery strategies.
• Train and support partners and their sales representatives to improve product knowledge, sales execution and conversion.
• Find ways to expand existing accounts and increase revenue.
• Coordinate the resolution of commission discrepancies, platform access issues and other operational problems.
• Maintain accurate account records, track commitments and follow up until issues are resolved.
• Work with internal sales, operations and support teams to ensure partner success.

Required profile

• Proven experience in B2B account management, key account management, retail channel management or business development.
• Experience managing commercial accounts with measurable sales or revenue targets.
• Strong understanding of sales KPIs, account growth, retention and performance improvement.
• Ability to coach and influence external sales partners without direct supervisory authority.
• B2 or higher English proficiency, able to hold business conversations, meetings and negotiations with U.S.-based partners.
• Experience in telecommunications, technology, retail distribution or related fields is highly desirable.

Required skills

• Experience using CRM systems and Excel to monitor account performance.
• Negotiation, relationship-building, problem-solving and organizational skills.

What we offer

• Base salary of COP 4,500,000 per month.
• Performance-based commissions averaging COP 3,000,000 to 5,000,000 per month.
• Estimated total compensation of COP 7,500,000 to 9,500,000 per month depending on results.
• Direct contact with U.S.-based business partners and exposure to an international commercial operation.

Candidates apply through LinkedIn.