Senior IT Engineer

About the role

The employer is looking for a Senior IT Engineer with 5+ years of professional experience in enterprise IT operations, automation, networking and infrastructure. The role calls for strong technical leadership, advanced troubleshooting and the ability to mentor other engineers. English B1+ is required to work with global teams.

Key responsibilities

• Manage and optimise collaboration tools (Google Workspace, Microsoft Admin Console), application management and identity systems (Entra ID)
• Configure and manage helpdesk systems (Manage Engine, Freshservice, Zendesk) and asset management systems for hardware and software lifecycle tracking
• Manage IT hardware and software inventory across multiple sites or departments
• Lead complex troubleshooting and incident resolution, and design, implement and support automation scripts, monitoring solutions and endpoint management platforms
• Troubleshoot general network issues and take part in projects such as IT process improvement, security enhancements and network upgrades
• Collaborate with Security, DevOps and Operations teams and mentor junior IT specialists

Required profile

• 5+ years of hands-on experience in IT enterprise environments, IT processes, customer service and operations
• Proven experience with Google Workspace, Microsoft Admin Console, Entra ID and helpdesk tools
• History of working with cross-functional teams and mentoring junior specialists
• English B1+ proficiency

Required skills

• Windows, macOS, Linux and IAM administration
• VLANs, DNS, DHCP, VPNs and firewall management (Fortinet, Cisco, Meraki)
• PowerShell, Bash or Python-like scripting; Zabbix, AV Console, Microsoft Intune
• Endpoint protection, MFA, Zero Trust, log analysis, MDM/EDR
• Nice to have: ITIL v4 Foundation, Google Workspace or Microsoft certifications, and cloud platforms (AWS, Azure, GCP)