Senior Technical Account Manager

About the role

Trustonic is seeking a Senior Technical Account Manager to lead the evolution of its customer technical engagement model. You will combine deep technical expertise with customer leadership to ensure clients maximise the value of Trustonic’s secure smartphone locking solutions.

Key responsibilities

• Lead, coach and develop a team of Technical Account Managers, establishing objectives, processes and playbooks.
• Act as a senior technical advisor for strategic customers, guiding implementation, adoption and optimisation of Trustonic solutions.
• Own complex technical issues, drive root‑cause analysis and coordinate resolution across engineering and product teams.
• Translate customer insights into product recommendations and growth opportunities, partnering with sales and commercial teams.

Required profile

• Extensive experience as a Technical Account Manager or similar customer‑facing technical role.
• Proven track record leading and developing technical teams.
• Strong ability to manage strategic enterprise customers and complex technology relationships.
• Experience working with international customers and distributed teams.

Required skills

• Secure firmware and device‑locking technologies.
• OEM integrations for mobile handsets.
• Technical escalation and root‑cause analysis.
• Customer health monitoring and KPI tracking.