Senior Technical Service Advisor

About the role

The Senior Technical Service Advisor will act as the primary point of contact for post‑sales networking service issues, bridging HPE Networking customers and internal teams to ensure optimal network performance and reliability.

Key responsibilities

• Serve as the single point of contact for customer service issues, coordinating with partners, account teams and HPE technical support.
• Track and manage deliverables for HPE Networking Foundation, Advanced and Premium Care services.
• Escalate and resolve critical incidents according to SLAs, involving appropriate technical experts.
• Conduct periodic reviews of service delivery metrics, SLAs and quality with customers.
• Provide proactive consulting such as impact assessments, health checks, software upgrade analysis and configuration reviews.
• Collaborate with HPE Networking Professional Services, Advanced Services and Education Services to deliver projects.

Required profile

• Bachelor’s degree in Electrical/Electronic Engineering, Computer Science or related field; MBA is a plus.
• 8+ years of experience designing, implementing and troubleshooting data‑center and IP/MPLS networks.
• Experience in large enterprises or network service provider environments.
• Strong communication and interpersonal skills for customer‑facing interactions.

Required skills

• Deep understanding of core IP networking concepts: TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6.
• Proficiency with Layer‑2/Layer‑3 protocols: VRRP, OSPF, BGP, Multicast, MPLS VPN.
• Knowledge of advanced technologies: Segment Routing, Traffic Engineering, DC Switching, VxLAN, EVPN, SD‑WAN, Wireless.
• Familiarity with ITIL processes and automation concepts.
• HPE Aruba Networking and Juniper certifications (e.g., JNCIA/JNCIS/JNCIP/JNCIE) are advantageous.

What we offer

• Comprehensive health and wellbeing benefits for employees and their families.
• Opportunities for personal and professional development through targeted programs.
• Inclusive workplace culture that values diversity and flexibility.