Service Sales Manager – NPE Division (Andean & Central America)

About the role

We are looking for a Service Sales Manager to lead the NPE Division across the Andean and Central America cluster. The role will shape the service sales strategy, drive growth, and ensure high-quality service delivery in partnership with the new-machine sales team.

Key responsibilities

• Develop and align a unified service sales strategy with the Service Director.
• Identify and pursue opportunities for upgrades, custom service projects, service level agreements and repairs to expand market reach.
• Define and implement go-to-market strategies and sales channels based on country requirements and resource availability.
• Set, monitor and report on sales targets, KPIs and team performance.
• Maintain customer satisfaction through high-quality service execution.
• Collaborate with the new-machines sales team to maximize revenue and improve the customer experience.
• Build a talent pipeline for the service sales team, providing coaching and mentoring in partnership with HR.
• Drive service innovation by monitoring market trends, technological advances and competitive practices.

Required profile

• Bachelor’s degree in Engineering or equivalent (preferred).
• Minimum 5 years of experience in service sales or equipment sales.
• Proven ability to lead strategy implementation and negotiate with stakeholders.
• Strong ethical standards and experience managing diverse workplaces.
• Experience with NPE technologies.
• Excellent verbal and written communication in English (and the local official language where applicable).
• Leadership experience in fast-paced, continuously changing environments.
• Business acumen, negotiation skills and a collaborative mindset.

Required skills

• CRM system usage