Social Media Moderator – Remote

About the role

Influx is seeking a Social Media Moderator to manage and grow its online community across key platforms. This remote position is ideal for someone who enjoys engaging with audiences, crafting brand‑aligned responses, and staying on top of social trends.

Key responsibilities

• Monitor Instagram, TikTok, Facebook and other channels for comments, messages, mentions and relevant conversations.
• Respond promptly and professionally to community interactions, maintaining a consistent brand voice.
• Proactively engage with community members, creators, partners and brand‑related discussions.
• Escalate customer service issues, product concerns or potential risks to internal teams.
• Prepare bi‑weekly reports on trends, FAQs, sentiment and key insights.
• Support community‑building initiatives, creator engagement and surprise‑and‑delight activities.
• Identify and track user‑generated content for possible repurposing, handling usage‑rights requests.

Required profile

• High school diploma or technical degree (preferred).
• At least 6 months of experience in social media, community management, customer service, marketing or a related field.
• Advanced English proficiency (B2+ spoken and written).
• Internship, freelance or relevant academic experience is a plus.

Required skills

• Active use of Instagram, TikTok and Facebook.

What we offer

• Opportunity to work remotely with a global, high‑performing team.
• Access to training, leadership development and career‑growth resources.
• Collaborative culture focused on accountability, transparency and work‑life balance.