Ssr Operations Analyst – Automation & Process Improvement

About the role

Assurant is looking for a Senior‑Support (Ssr) Operations Analyst in Colombia to drive efficiency and transformation across its regional operations. You will work on automating manual processes, analysing data, and supporting continuous‑improvement initiatives.

Key responsibilities

• Design, implement and optimise process automations to reduce manual effort and errors.
• Analyse KPIs, reports and dashboards to generate actionable insights.
• Investigate and resolve incidents using root‑cause analysis.
• Participate in continuous‑improvement and operational‑transformation projects.
• Collaborate with regional and multidisciplinary teams across Colombia, Peru and Chile.

Required profile

• Degree in Industrial Engineering, Systems, Computer Science, Business Administration or related field.
• 2‑4 years of experience in Operations, Automation, Continuous Improvement or Data Analytics.

Required skills

• Experience with RPA tools and Power Automate/Power Platform.
• Proficiency in SQL and Python.
• Knowledge of APIs and system integrations (a plus).

What we offer

• Hybrid work mode with regional exposure (Colombia, Peru, Chile).
• Opportunities to lead automation and transformation projects.
• Professional learning and development.