Supervisor Airport and Ground Operations

About the role

The Airports Supervisor leads JetBlue’s airport and ground operations teams, building strategic relationships with crew members, internal departments, customers and, where applicable, business partners. The role focuses on coaching, safety compliance, and execution of the operational strategy to ensure high‑quality customer interactions, cost control, revenue generation and adherence to safety standards.

Key responsibilities

• Monitor and execute safety and security programs to meet federal and local requirements.
• Provide exceptional service by overseeing hospitality standards and handling escalated customer or crew issues.
• Coach, train and develop airport and business‑partner crew members, delivering formal and informal feedback.
• Brief crew before each shift, communicating maintenance issues, cancellations and other relevant information.
• Identify operational challenges and implement improvements to support on‑time performance.
• Support management in executing operational strategy and assume manager/general manager duties when absent.
• Direct crew through daily operations, ensuring compliance with safety, security and service standards.

Required profile

• Proven leadership experience in an airport or ground‑operations environment.
• Strong coaching and performance‑management abilities.
• Ability to resolve escalated issues with customers and crew members.
• Solid understanding of safety, security and regulatory requirements.
• Excellent communication skills for briefings and stakeholder interactions.

Required skills