Technical Support Engineer L1

About the role

The Technical Support Engineer L1 provides first‑level technical assistance to customers, drivers, administrators and internal teams. You will be the main point of contact for troubleshooting hardware, software, connectivity, video telematics and platform issues, ensuring a high‑quality experience.

Key responsibilities

• Diagnose and resolve technical problems following defined procedures.
• Document interactions and escalate complex cases when needed.
• Maintain accurate records in support tools and provide timely updates to stakeholders.

Required profile

• Advanced English (B2 or higher) – both verbal and written.
• At least 1 year of experience in Technical Support, Help Desk, Service Desk or IT Support.
• Ability to work in a fast‑paced environment, manage multiple priorities and communicate with technical and non‑technical users.

Required skills

• Experience with Zendesk, Jira, Confluence, Salesforce or ServiceNow.
• Strong troubleshooting and problem‑solving abilities.

What we offer

• Competitive base salary with incentives, overtime and shift differentials.
• Annual merit increase, paid training, health and life insurance, paid vacation and sick leave.
• Career development opportunities, referral program and employee discounts.