Tier 2 Customer Care - Technical Support (DNS & Domain Registration)

About the role

Booth and Partners is hiring a Tier 2 Customer Care specialist for its Technical Support team. The role provides specialized technical support in the domain registration and DNS management industry, handling high-complexity incidents beyond the scope of first-level support. It acts as a technical liaison between clients, partners and engineering teams, ensuring accurate diagnostics, clear communication and timely resolution.

Key responsibilities

• Configure and resolve incidents involving DNS records (A, MX, CNAME, TXT, NS)
• Manage domain registration and transfer processes (gTLDs and ccTLDs)
• Administer WHOIS contact details and ensure compliance with registry requirements (ISNIC, DENIC, etc.)
• Support registrar API integrations and webhook configurations
• Validate authentication flows (authorization codes, ownership verification)
• Diagnose and clearly communicate technical incidents to clients, partners and internal teams

Required profile

• Strong analytical skills and a focus on root cause resolution
• Comfort reading and interpreting technical documentation
• Ability to explain technical solutions to technical and non-technical audiences
• Proactive attitude and ability to prioritize multiple incidents under time pressure
• Willingness to stay up to date on regulatory and technological changes in the industry
• Adaptability to work with end users, engineering teams and external partners
• Sense of ownership over the customer experience and initiative to improve processes and documentation

What we offer

• Full-time position
• Work from home
• Prepaid medicine coverage
• Life insurance
• Indefinite-term labor contract with all legal benefits