Video Content Manager - Customer Success

About the role

Motorola Solutions' Command Center Software Customer Success team is looking for a Video Content Manager to own its short-form video and motion graphics production. Customers want fast, visually engaging, bite-sized content to help them onboard and adopt the product, and you will turn customer touchpoints into short videos (15-90 seconds) and motion graphics used in automated email sequences, in-app guides, digital communities and customer journeys. The role is fully remote across Latin America, with candidates based in Bogota, Colombia strongly preferred.

Key responsibilities

• Work with the Campaign Strategist to turn customer journey blueprints into video assets for onboarding and adoption moments.
• Act as the visual bridge between Customer Success and Marketing, keeping content aligned with product positioning and brand guidelines.
• Ensure every video or motion asset drives a specific, measurable user action or product milestone.
• Script, record, edit and animate micro-learning reels, feature spotlights, UI walkthroughs and small animated GIFs.
• Track engagement metrics such as completion rates, drop-offs and feature activation after viewing, and refine video formats accordingly.
• Build internal video production engines: visual asset libraries, motion graphics templates and streamlined editing workflows.
• Use generative AI and automation tools (AI script generation, synthetic voice/audio enhancement, rapid editing, generative asset design) to speed up production.

Required profile

• 3+ years creating short-form video, micro-learning clips or motion graphics for tech or B2B SaaS platforms.
• A proven portfolio of video creation and motion graphics is mandatory.
• Bachelor's degree in a relevant field.
• Active US visa, as travel to the United States about once every 6 months is required for team meetings.
• Full English proficiency, as the role involves presenting to US-based product managers.
• Remote across Latin America; under 10% travel, no relocation provided.

Required skills

• Adobe Premiere Pro and After Effects (mandatory)
• Short-form storytelling: scripting, recording, editing and animating videos under 90 seconds
• Preferred: Wistia or Camtasia, Figma, Canva or Adobe Illustrator/InDesign, and hands-on experience with generative AI tools
• Preferred: experience building video production engines, tracking video engagement metrics, and working with Customer Success, Campaign Strategists or Enablement leads