Customer Success Manager – Services

About the role

Mastercard is expanding its Services Customer Success team to help customers maximize the value of its network products. As a Regional Customer Success Manager, you will partner with key accounts across the region to drive adoption, improve outcomes, and foster long‑term relationships.

Key responsibilities

• Build strong partnerships by understanding customer business goals and managing health throughout product launch and post‑sale phases.
• Identify and execute optimization opportunities that increase customer value and align with strategic objectives.
• Collaborate with Network Services, Account Management, Sales, Product, Technical Account Managers, and delivery teams to deliver the full Mastercard Network proposition.
• Drive business growth through upsell, cross‑sell, and expansion initiatives.
• Ensure technical and program readiness for customers, supporting seamless implementation and ongoing support.

Required profile

• Proven experience managing B2B customer relationships in a technology or payments environment.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication and stakeholder‑management skills across cross‑functional teams.
• Track record of delivering measurable business outcomes and customer satisfaction.

Required skills

• Experience with digital payments platforms and network services.
• Knowledge of customer success methodologies and metrics.
• Ability to develop and execute strategic account plans.

What we offer

• Opportunity to influence the growth of a global payments leader.
• Collaborative, innovative work environment.
• Competitive compensation and benefits package.