Customer Support Agent (English Speaking)

About the Role

Join Sezzle, a fintech pioneer on a mission to empower the next generation through financial inclusion. As a Customer Support Agent, you will be at the heart of our mission, providing exceptional service and acting as a key bridge between our users and our evolving product.

Main Missions

• Deliver clear, fast, and empathetic support to customers via email, live chat, and phone calls.
• Resolve a wide range of inquiries, from basic account questions to complex technical issues.
• Draft precise instructions and documentation to assist users effectively.
• Act as a Customer Advocate by identifying pain points and proposing innovative solutions.
• Collaborate closely with Product and Development teams to relay user feedback and drive product improvements.

Profile Required

• Excellent verbal and written communication skills in English (mandatory).
• Strong ability to multitask and manage high-volume interactions in a fast-paced environment.
• High level of empathy and a customer-centric mindset.
• Proactive attitude with a strong sense of initiative and problem-solving skills.
• Ability to work remotely while maintaining high productivity and engagement.

Required Skills

• Multichannel Customer Support (Email, Chat, Phone)
• Problem Solving & Troubleshooting
• Technical Feedback Reporting
• Effective Written & Oral Communication
• Empathy & Emotional Intelligence