Agente Call Center Bilingüe – Trabajo desde Casa

About the role

At Ubiquity we live by the mantra head, heart, and hustle. We use our collective industry know‑how to push ourselves, our clients, and our programs to be the best they can be. If you are passionate about delivering standout customer experiences, your tomorrow looks bright with us.

Key responsibilities

• Be customer‑obsessed and manage each call interaction with satisfaction as the top priority.
• Identify customer needs, clarify information, research issues and provide effective solutions.
• Explain procedures, answer questions and provide accurate information.
• Listen carefully to understand the true customer question and respond with empathy and respect.
• Maintain a positive attitude and a smile in every interaction.

Required profile

• High school diploma or equivalent.
• Passion for delivering a stand‑out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and resolve problems.
• Capability to follow specific instructions for customer resolutions.
• Comfort working in a high‑pressure environment while maintaining positivity.
• Intermediate proficiency with PC navigation and business‑level English (85‑90%).