Customer Service Representative

TDCX · Bogotá

Nuevo

Onsite 🇬🇧 English

Descripcion del puesto

About the role

We are hiring Customer Service Representatives for a premium sportswear and yoga accessories brand. You will support customers with their orders and provide solutions through written channels, while remaining flexible to handle phone interactions when needed.

Key responsibilities

Assist customers with order inquiries and issue resolution via written communication.
Handle phone interactions as required to ensure a seamless customer experience.

Required profile

Excellent written and verbal communication skills
Advanced English proficiency
Strong decision‑making and problem‑solving abilities
Customer‑focused mindset and empathy
Clear, professional, and effective communication
High productivity and attention to detail
Flexibility to interact with customers through different channels

What we offer

Salary: $2,848,000 plus $100,000 bonus and 15% performance bonus
Indefinite‑term contract
42 hours/week fixed schedule between 7:00 a.m. and 9:30 p.m. with two days off
12 weeks training plus one week transitional nesting
On‑site location at Connecta Bogotá, Cll 26 92‑32
Start date: October 2026

Questions fréquentes

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TDCX

Bogotá

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