Full-Time Remote Call Center Agent

About the role

We are looking for a confident, phone‑savvy professional to join our remote team as a full‑time Call Center Agent. You will be at the heart of a fast‑paced auction environment, handling both inbound and outbound calls for a technology‑driven self‑storage partner.

Key responsibilities

• Make high‑volume inbound and outbound auction‑related calls using approved scripts.
• Explain auction details, deadlines, and next steps clearly to callers.
• Document call outcomes and tenant responses accurately in the CRM system.
• Perform multiple call attempts and follow‑up actions as required.
• Handle sensitive or escalated conversations with empathy and professionalism.
• Ensure compliance with legal timelines, internal policies, and documentation standards.
• Report trends, issues, or concerns to team leads.
• Participate in additional outbound call projects as business needs evolve.

Required profile

• Previous experience in a call‑center, customer service, or outbound calling environment (preferred).
• Strong verbal communication and active listening abilities.
• Ability to stay calm under pressure and manage sensitive conversations.
• Self‑motivated, able to work independently and manage time effectively.
• Attention to detail, especially when documenting call information.

Required skills

• Basic computer proficiency.
• Experience with CRM or call‑center systems.

What we offer

• Fully remote work with location independence.
• Weekend bonus opportunities.
• Training and ongoing support.
• Collaborative, supportive team environment.
• Opportunity to develop real‑world communication and compliance skills.