Specialist, Product Operations

About the role

The Global Product Operations Support team seeks a Specialist to manage Cardholder Services products, covering implementation, billing, analytics, and reporting. This role ensures efficient, compliant delivery of services to Mastercard customers.

Key responsibilities

• Maintain and monitor customer billing profiles and processes, resolving discrepancies.
• Generate reports for internal and external stakeholders.
• Support implementation and coordination of benefit and insurance programs.
• Identify opportunities to improve operational efficiency and contribute to process improvements.
• Assist in creating, updating, and maintaining internal procedures and documentation.
• Identify and report potential risks or issues.
• Participate in small to medium cross‑functional projects.
• Assist in training new team members as needed.

Required profile

• Proficient in English (verbal and written).
• Advanced experience with MS‑Excel.
• Self‑starter, quick learner, able to work independently.
• Comfortable thriving in fast‑paced, ambiguous environments and managing complex projects.
• Strong analytical, data, and problem‑solving skills.
• Team player with impeccable attention to detail and ability to multitask.