Associate Customer Onboarding Manager - Tipalti Implementation

About the role

SD Solutions, a global staffing partner, is recruiting on behalf of a FinTech client for an Associate Customer Onboarding Manager based in Medellin. You will lead implementation projects with customers of Tipalti's SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs and experienced in moving customers through the implementation of Tipalti's SaaS products.

Key responsibilities

• Lead the implementation of Tipalti's cloud-based accounts payable automation solution, ensuring a seamless experience for customers.
• Deliver exceptional service and act as a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Guide customers through the technical integration process, providing expert problem-solving assistance.
• Oversee project timelines, tasks and development efforts, keeping customers on track and exceeding expectations.
• Contribute to the internal knowledge base by capturing lessons learned and empowering colleagues.

Required profile

• Bachelor's degree in a relevant field or equivalent practical experience.
• 2+ years of implementation, project management, consulting or customer success experience with SaaS applications.
• Excellent project management, communication and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passion for customer service and proactively identifying solutions.

Preferred skills

• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge.
• Ability to read, debug and understand web applications (HTML, CSS, JavaScript, API calls).