Associate Specialist - Legal Services

About the role

The Associate Specialist – Legal Services will manage employee data requests in line with global privacy regulations and Mastercard policies. The role ensures that data subjects receive accurate, timely responses while maintaining audit‑ready records.

Key responsibilities

• Manage the full lifecycle of Employee Data Requests (intake, tracking, execution, and closure) within defined SLAs and regulatory timelines.
• Prepare and validate data packages by coordinating with internal teams to gather personal data from multiple systems.
• Draft and send responses to data subjects using approved templates and in alignment with legal/privacy guidance.
• Collaborate with Privacy Counsels and stakeholders to obtain approvals prior to final response.
• Maintain accurate records in dedicated platforms and internal trackers to ensure audit readiness.
• Monitor deadlines, identify risks, and escalate issues to ensure regulatory compliance.
• Support reporting requirements, including extraction and preparation of metrics and dashboards.
• Contribute to process improvements, documentation, and knowledge sharing within the team.

Required profile

• Bachelor’s degree (Law, Compliance, or related field preferred).
• Relevant experience in privacy operations, legal services, or compliance.
• Understanding of data subject rights such as access, deletion, and update.
• Ability to manage high‑volume, time‑sensitive work.

Required skills

• Proficiency in Microsoft Excel.
• Experience with case management or reporting tools.