Bilingual Customer Service Agent (English/French) – Remote

About the role

Sezzle is looking for a motivated Bilingual Customer Service Agent who can communicate fluently in English and French. The role is fully remote and intended for candidates residing in Bogota, Colombia. You will join a fast‑growing fintech team, helping shoppers and merchants navigate interest‑free installment plans while delivering a friendly, empathetic support experience.

Key responsibilities

• Provide clear, prompt, and courteous assistance to customers via email, live chat, and phone.
• Troubleshoot product usage issues and create concise, step‑by‑step instructions.
• Gather customer feedback and relay insights to Product and Development teams.
• Advocate for customers by identifying areas for product or process improvement.
• Collaborate with the broader support team to maintain a high‑quality service network.

Required profile

• Excellent written and verbal communication skills in both English and French.
• Proven ability to thrive in a fast‑paced support environment.
• Strong problem‑solving mindset with attention to detail.
• Ability to manage multiple tasks simultaneously and take initiative.

Required skills

• Fluent written and spoken English.
• Fluent written and spoken French.

What we offer

• Opportunity to grow within a rapidly expanding fintech company.
• Remote work flexibility.
• Collaborative, inclusive team culture focused on innovation.