Call Center Representative (Bilingual Voice Support Specialist)

About the role

We are seeking tech‑savvy, bilingual (English/Spanish) Voice Support Agents to provide phone‑based assistance for a leading audio‑streaming and in‑store media technology client. The role is fully remote, and agents will help customers set up streaming services, troubleshoot hardware, and answer service inquiries.

Key responsibilities

• Handle inbound and outbound customer calls, delivering professional support in both English and Spanish.
• Troubleshoot technical issues related to streaming solutions and audio hardware, following detailed instructions.
• Maintain accurate records and update accounts in internal systems.
• Escalate complex tickets to internal technical teams when necessary.

Required profile

• Advanced fluency in English and Spanish (B2+), both written and spoken.
• Proven experience in voice‑based customer support.
• Strong active listening, coachability, and ability to follow complex technical instructions.
• Quiet home workspace with a noise‑cancelling headset.

Required skills

• Windows 10 operating system (or higher).
• Basic knowledge of audio hardware such as PA systems, speakers, and amplifiers.
• Familiarity with Salesforce or similar CRM tools.
• Ability to read simple code snippets in Python or JavaScript.

What we offer

• Continuous learning and upskilling with guidance from senior leadership.
• Diverse, inclusive, people‑first culture focused on kindness and accountability.
• Performance‑based incentives and exposure to cutting‑edge audio technology.