Case Manager Assistant - Personal Injury (Remote, Colombia)

About the role

HireHawk connects professionals with U.S. and Canadian companies and builds remote teams across Latin America. This full-time remote position supports the firm's Personal Injury Case Managers during the pre-litigation phase, keeping treatment coordination, client communication and outstanding requests from becoming bottlenecks on a high-volume caseload. You will work under your assigned Case Manager's direction and escalate concerns that need their judgment. Hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m. PST.

Key responsibilities

• Track daily priorities, complete follow-ups and support Case Managers with outstanding action items so cases move forward.
• Keep English- and Spanish-speaking clients informed about case updates, medical appointments and treatment progress.
• Coordinate medical appointments, referrals, MRIs, injections and other treatments, and follow up on attendance and missed visits.
• Request medical records, billing statements and treatment updates from providers and keep case files complete.
• Follow up on insurance matters: policy searches, coverage verification and communication with insurance adjusters.
• Maintain accurate case notes and organized documentation in the firm's cloud-based case management system.
• Monitor pending tasks and unanswered requests, escalate concerns, and give the demand preparation team organized medical records, bills and insurance documentation.
• Keep case handoffs coordinated across Case Managers, attorneys, medical records staff and demand preparation personnel.

Required profile

• 1-3 years or more of hands-on U.S. personal injury case management experience; direct personal injury experience is required.
• Previous experience supporting California personal injury cases.
• Bilingual English and Spanish, with strong written and verbal communication skills and an empathetic approach to injured clients.
• Strong organization and follow-through, able to prioritize multiple cases and work remotely with minimal supervision.

Required skills

• Working knowledge of personal injury workflows, medical treatment coordination and insurance claims.
• Experience communicating with clients, medical providers and insurance representatives.
• Experience using legal case management software to keep accurate case notes, documents and follow-up tasks.

Nice to have: pre-litigation experience with large caseloads, familiarity with California concepts such as Proposition 213, experience retrieving medical records and supporting demand preparation, understanding of bodily injury claims and policy limits, and familiarity with cloud-based case management systems and paperless law firm workflows.