Claims Advocate Specialist

About the role

Marsh is looking for a Claims Advocate Specialist to join its Claims Advocacy team in Bogota. This hybrid position requires at least three days per week in the office and offers the chance to work on complex insurance claims across multiple lines.

Key responsibilities

• Lead strategic oversight of complex claims portfolios, ensuring accurate assessments and timely resolutions.
• Act as the escalation point and senior technical resource for complex losses.
• Provide deep domain knowledge in property, casualty, specialty, and complex insurance programs.
• Identify automation opportunities and drive innovation in claims processes.
• Own regulatory, compliance, and documentation standards, ensuring audit readiness.
• Mentor and upskill junior advocacy team members.

Required profile

• 6 to 8 years of experience in the General Insurance domain covering the full claims lifecycle.
• Graduate or master’s degree in commerce, Business Administration, or a related insurance field.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint) with strong Excel skills.
• Excellent verbal and written communication, including email writing.
• Comfortable working with modern data‑management tools.

Required skills

• MS Office suite (Word, Excel, Outlook, PowerPoint)
• Advanced Excel capabilities
• Data management tools