Construction Administrative Assistant (Remote, Colombia)

About the role

A construction subcontractor serving the South Florida market (termite soil treatments, concrete washout hauling and recycling, plumbing contracting and structural steel) is hiring a full-time Administrative Assistant. The role is remote, based in Colombia, and covers the 7:00 AM–5:00 PM US Eastern Time window. It combines customer service and administration: answering inbound calls and emails from construction customers about service requests, scheduling, invoices and certificates, and supporting the team with clerical work.

Key responsibilities

• Handle frequent inbound calls from construction-company customers about service, scheduling, invoices and certificates, and manage short, high-volume calls efficiently
• Respond to customer emails promptly and keep the inbox clear during working hours
• Follow up quickly on open questions, contacting dispatch or the office for answers such as technician ETAs
• Take messages and guide callers on spam and solicitation calls
• Prepare basic proposals and send daily summary and status reports
• Assist with accounts receivable follow-up and handle payment documents carefully
• Complete general clerical and administrative tasks and coordinate customer responses with colleagues in the office
• Use AI tools to improve efficiency and accuracy, reviewing all output before sending

Required profile

• Customer service experience with strong professional phone skills
• Clear, respectful communication with customers and a strong sense of urgency
• Comfortable handling a high volume of short inbound calls
• Fluent English (C1/C2); bilingual Spanish-English preferred
• Available to work within the 7:00 AM–5:00 PM US Eastern Time window

Required skills

• Hands-on experience with AI tools such as Grok or ChatGPT, able to review and take responsibility for the output
• Computer and software proficiency, including Gmail and Google Workspace
• Ability to learn new systems and tools; familiarity with QuickBooks or construction software such as Procore preferred

What we offer

• Full-time schedule of 40 hours per week, remote in Colombia
• Pay of $7 per hour ($1,120 monthly)
• Direct contact with the company owner and a senior team member
• Dialpad provides live call transcription and script support