CQ Analyst – Product Complaints

About the role

The CQ Analyst will manage product complaint processes for DePuy Synthes LATAM, ensuring compliance with quality systems, SOPs, and regulatory standards.

Key responsibilities

• Handle product complaint intake, translate event descriptions, and ensure information availability for franchises.
• Send acknowledgment and closure letters to the sales force in the appropriate language.
• Support training for sales teams on complaint processes and assist with Quality Management System reviews.
• Collaborate with Service Solutions, Medical Affairs, Brand Protection, and other stakeholders to manage complaints across LATAM.
• Maintain Power BI dashboards and support continuous improvement initiatives.

Required profile

• Minimum 2 years of experience in Quality for medical devices, pharmaceuticals, or consumer products.
• Degree in Business Biosciences, Engineering, health‑related discipline, or equivalent.
• Fluent in Spanish; English required; Portuguese a plus.

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with Power BI for data visualization.
• Analytical mindset and strong organizational abilities.