CQ Analyst – Product Complaints
jj · Bogotá
Job description
About the role
The CQ Analyst will manage product complaint processes for DePuy Synthes LATAM, ensuring compliance with quality systems, SOPs, and regulatory standards.
Key responsibilities
- Handle product complaint intake, translate event descriptions, and ensure information availability for franchises.
- Send acknowledgment and closure letters to the sales force in the appropriate language.
- Support training for sales teams on complaint processes and assist with Quality Management System reviews.
- Collaborate with Service Solutions, Medical Affairs, Brand Protection, and other stakeholders to manage complaints across LATAM.
- Maintain Power BI dashboards and support continuous improvement initiatives.
Required profile
- Minimum 2 years of experience in Quality for medical devices, pharmaceuticals, or consumer products.
- Degree in Business Biosciences, Engineering, health‑related discipline, or equivalent.
- Fluent in Spanish; English required; Portuguese a plus.
Required skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Experience with Power BI for data visualization.
- Analytical mindset and strong organizational abilities.
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Published 10 hours ago
Expires 1 month from now
7 views · 0 interested
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jj
Bogotá