Customer Experience Advisor
Wuffes
Descripcion del puesto
About the role
Wuffes is looking for a remote Customer Experience Advisor located in Latin America, preferably Mexico or Colombia. You will deliver outstanding service, resolve inquiries and support customers throughout their journey.
Key responsibilities
- Respond to customer emails promptly, aiming for high first‑contact resolution.
- Maintain deep product knowledge to provide information, recommendations and upsell opportunities.
- Process orders, returns and warranty claims according to company policies.
- Meet individual and team performance targets, including satisfaction scores.
- Identify and suggest process improvements to enhance the overall experience.
Required profile
- 1‑2 years of customer service experience, preferably in a call‑center or retail environment.
- Excellent English communication skills, both written and verbal.
- Strong problem‑solving abilities and the capacity to think quickly.
- Flexibility to work evenings, weekends and holidays.
- Professionalism and empathy when handling challenging interactions.
Required skills
- Proficiency with computers and customer‑service software applications.
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en Colombia.
Salarios por profesión
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
¿Una pregunta sobre esta oferta?
Hágala aquí: recibirá el resumen completo por correo, de inmediato.
Publicado hace 1 semana
Expira en 1 mes
39 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
Wuffes