Customer Experience Advisor
Wuffes
Job description
About the role
Wuffes is looking for a remote Customer Experience Advisor located in Latin America, preferably Mexico or Colombia. You will deliver outstanding service, resolve inquiries and support customers throughout their journey.
Key responsibilities
- Respond to customer emails promptly, aiming for high first‑contact resolution.
- Maintain deep product knowledge to provide information, recommendations and upsell opportunities.
- Process orders, returns and warranty claims according to company policies.
- Meet individual and team performance targets, including satisfaction scores.
- Identify and suggest process improvements to enhance the overall experience.
Required profile
- 1‑2 years of customer service experience, preferably in a call‑center or retail environment.
- Excellent English communication skills, both written and verbal.
- Strong problem‑solving abilities and the capacity to think quickly.
- Flexibility to work evenings, weekends and holidays.
- Professionalism and empathy when handling challenging interactions.
Required skills
- Proficiency with computers and customer‑service software applications.
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Published 1 week ago
Expires 1 month from now
42 views · 0 interested
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