Customer Service and Social Media Assistant

About the role

We are looking for a proactive, customer‑focused Virtual Assistant to join a fast‑growing digital health platform that specializes in longevity medicine. In this remote, full‑time position you will deliver exceptional support to patients and prospects while helping to manage our social media presence across multiple business entities.

Key responsibilities

• Make outbound phone calls and professionally assist prospective and existing clients.
• Respond to customer inquiries with clear, written and spoken English.
• Provide support for the online telehealth longevity medicine platform.
• Coordinate lead follow‑ups and maintain accurate records throughout the sales pipeline.
• Draft and send professional follow‑up emails to prospects and clients.
• Offer administrative assistance for sales demonstrations, appointments, and client meetings.
• Manage and schedule social media content for several business entities.
• Assist with general administrative tasks to improve daily operational efficiency.
• Collaborate directly with the business owner to prioritize tasks and streamline workflows.
• Maintain organized records and ensure timely communication with clients and internal stakeholders.

Required profile

• Excellent verbal and written English communication skills.
• Previous experience in customer service, administrative support, or virtual assistant roles.
• Strong organizational and multitasking abilities with great attention to detail.
• Ability to work independently while managing priorities across multiple businesses.
• Availability to work full‑time during US Eastern Time business hours.

Required skills

• Proficiency with social media platforms.
• Competence in standard office productivity tools.
• Experience with a CRM system such as Salesforce (preferred).

What we offer

• Permanent work‑from‑home arrangement.
• Immediate hiring for the right candidate.
• Health insurance coverage for eligible locations.
• Independent contractor perks.