Customer Service Coordinator

About the role

We are looking for a reliable and highly communicative Customer Service Coordinator to join our contact centre support team. The role focuses on serving US clients, requires advanced English, and involves working in the office two days per week while handling customer inquiries across multiple channels.

Key responsibilities

• Answer customer contacts via phone, email, live chat and social media, resolving issues that may have a technical aspect.
• Communicate clearly and effectively with customers, recognizing escalating trends and addressing root causes.
• Document interactions, troubleshooting steps and resolutions in internal systems to improve customer satisfaction.
• Stay informed about existing and new products, promotions and departmental communications.
• Multitask using multiple databases to research and respond accurately to inquiries.
• Ensure data and report integrity and escalate contact trends to relevant business units.

Required profile

• Strong communication skills and ability to remain calm while problem‑solving.
• Ability to work independently and manage multiple tasks simultaneously.
• Attention to detail in documenting customer interactions and maintaining data integrity.
• Proactive attitude to identify trends and collaborate with other teams.