Customer Service Support Specialist (English, French & Spanish)

About the role

Ricoh Colombia is hiring a trilingual Customer Service Support Specialist in Bogotá to provide first-level support to its international corporate clients across the United States, Canada and other markets. The specialist acts as the main point of contact for service requests, incidents and inquiries, working in Spanish, English and French under a hybrid work model.

Key responsibilities

• Handle inbound calls and customer requests in Spanish, English and French.
• Register, manage and follow up on service requests until they are resolved.
• Coordinate operational requests, supply orders and equipment repair services.
• Manage incidents, customer complaints and critical cases.
• Deliver a positive and efficient customer service experience.
• Support continuous improvement initiatives and customer satisfaction programs.
• Ensure compliance with service quality standards and KPIs.

Required profile

• High school diploma, technical degree, associate degree or bachelor's degree.
• Minimum 1 year of experience in customer service, contact centers, customer support, help desk or client relations.
• Excellent verbal and written communication skills.
• Strong customer orientation, problem-solving and teamwork skills.

Required skills

• Spanish (native or advanced)
• English B2+ (required)
• French B2+ (required)

What we offer

• Permanent (indefinite-term) employment contract.
• Fully paid training program; 100% on-site during training, then hybrid (2 days in the office, 3 days remote).
• 40-hour work week, Monday to Friday, between 6:00 a.m. and 7:00 p.m. (hours may shift to 7:00–8:00 a.m. due to daylight saving time).
• Career growth opportunities and a multicultural, international environment.