Email and SMS Marketing - Sports Sales Coordinator

About the role

Community Sports Partners runs sports and recreation businesses and is looking for a remote coordinator who combines email and SMS marketing with sales follow-through and day-to-day coordination. The role connects campaigns that generate interest, conversations that turn interest into bookings, and pickup games that keep players coming back. It is advertised across several recruitment locations, and applicants from Latin America are welcome.

Key responsibilities

• Email and SMS marketing: plan, write, build and send campaigns for facility time, pickup games, registration and offers; segment audiences by location, sport, interest, booking history and engagement; build welcome, lead follow-up, reminder, repeat-booking and win-back flows; write clear English copy and adapt brand assets to mobile-friendly emails; check audiences, dates, time zones, prices, links and personalization before launch; monitor bounces, complaints and opt-outs, keep consent records and test and report results.
• Sales of permits and facility time: keep an accurate view of available locations, dates, slots, capacity and approved pricing; respond to enquiries from teams, coaches, leagues and organizers, recommend availability, prepare approved quotes and follow up through booking and payment confirmation; keep the sales pipeline current, document commitments and pursue renewals; coordinate with operations before promising availability or exceptions and escalate pricing, terms and conflicts outside your authority.
• Pickup-game coordination: create and maintain game listings with location, start time, capacity, pricing and player instructions; monitor registrations and fill levels and use targeted outreach to fill places; coordinate with local hosts and venues, manage player questions and waitlists, and escalate cancellation, refund or safety decisions early; track attendance, feedback and repeat participation.

Required profile

• Practical experience building email campaigns and automations, plus hands-on SMS experience.
• Strong written and spoken English for North American customer conversations.
• Confidence following up with leads, explaining an offer and asking for a booking.
• Attention to detail with schedules, prices, customer records and competing deadlines.
• Dependable communication and willingness to own the next action until an issue is resolved.
• Availability to work evenings and weekends in Toronto/Eastern time, when most games and customer activity take place; the weekly schedule is agreed before hiring.
• Experience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful.

Required skills

• A CRM and an email/SMS platform such as Klaviyo, ActiveCampaign, HubSpot or Mailchimp (every platform is not required).
• Spreadsheets and reports to understand conversion, bookings and campaign performance.

What we offer

• Monthly base of US$800-US$1,000 depending on experience, plus expected variable commissions of US$500-US$1,000, for an expected total of US$1,300-US$2,000 per month; commissions depend on performance and are not guaranteed.
• Remote work from Latin America.