Help Desk Agent N1 – Bogota
Unisys · Bogota
Descripcion del puesto
About the role
The Help Desk Agent N1 will respond to moderate‑complexity questions, following established guidelines and applying prior experience with similar incidents and service requests. The role supports hardware, software, client applications, commercial applications, as well as network and user administration.
Key responsibilities
- Answer and resolve moderate‑complexity incidents and service requests.
- Provide support for hardware, software, client and commercial applications, and network/user administration.
- Escalate complex problems to higher‑level teams or external providers when needed.
- Assist Level 1 agents with daily queries related to incidents, requests, and customer questions.
Required profile
- High school diploma (Preparatoria/Bachillerato) required.
- 1–2 years of relevant experience in technical support or help‑desk environments.
Required skills
- Hardware support
- Software support
- Network administration
- Application troubleshooting
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Publicado hace 6 horas
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Unisys
Bogota
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