HR Operations Analyst

About the role

An HR Operations Analyst provides operational HR support across the employee lifecycle and acts as a main point of contact for employee and manager inquiries. The role executes HR transactions accurately and efficiently in Workday and ServiceNow while supporting employees and managers in the United States and Canada; fluent English is essential. The position reports to the Supervisor, HR Operations and is hybrid.

Key responsibilities

• Process employee lifecycle transactions in Workday: new hires, onboarding, transfers, promotions, organizational changes, compensation updates, terminations and offboarding.
• Maintain employee records and HR documentation, ensuring data accuracy and compliance with established procedures.
• Respond to employee and manager inquiries through ServiceNow, resolve routine cases within service levels and escalate complex issues when needed.
• Provide guidance on HR policies, procedures and self-service tools.
• Support benefits, leave and documentation administration.
• Support payroll-impacting transactions and coordinate with Payroll to resolve employee inquiries.
• Contribute to knowledge management resources and process documentation, and promote self-service adoption through employee education.
• Identify process improvement opportunities and help test and implement Workday enhancements.

Required profile

• Bachelor's degree or equivalent experience.
• 1-2 years of experience in HR administration, HR operations or shared services.
• Fluent English, spoken and written, as the role works daily with stakeholders in the USA and Canada.
• Strong customer service orientation and ability to maintain confidentiality.

Required skills

• Experience working with HRIS systems.
• Strong attention to detail and effective written and verbal communication.
• Ability to manage multiple priorities in a fast-paced shared services environment.
• Organizational and problem-solving skills.