HR Operations Coordinator

About the role

Kimberly-Clark is looking for an HR Operations Coordinator (HR Associate) in Bogota, Colombia, to support managers and employees by coordinating HR requests and transactions across the employee lifecycle. The role works closely with HR Operations, specialist teams and other functions to resolve cases from request to closure, and is offered as a 12-month fixed-term full-time position.

Key responsibilities

• Execute HR and administrative system transactions on behalf of managers, ensuring required approvals and documentation are in place.
• Interpret requests, identify the correct HR process and route transactions or cases appropriately.
• Coordinate with specialist teams such as Compensation, Benefits, Talent Acquisition, Mobility, Finance Operations and IT to resolve requests.
• Review requests for completeness, consistency and clarity, and seek additional information before processing.
• Manage a high volume of HR cases and follow up with stakeholders until resolution.
• Maintain accurate, complete and audit-ready documentation for all transactions completed under delegated authority.
• Safeguard sensitive employee information and follow data privacy and compliance requirements.
• Identify non-standard or complex cases and escalate them to the process owner, and flag recurring process gaps, operational risks and system limitations.
• Support process improvements, cross-functional initiatives, HR integration and People Solutions activities.

Required profile

• Bachelor's degree in Human Resources, Business Administration or a related field.
• 3+ years of experience in HR Operations, HR Shared Services or a similar process-driven administrative function.
• Advanced English proficiency.
• Fundamental understanding of HR practices and end-to-end employee lifecycle processes.
• Willingness to accept a 12-month fixed-term contract.

Required skills

• Working knowledge of HRIS platforms such as Workday and case management tools such as ServiceNow.
• Strong judgment, problem-solving and attention to detail.
• Clear written and verbal communication and ability to coordinate across teams and levels.
• Understanding of employee data confidentiality, data privacy, compliance and audit requirements.

Preferred: experience in a Global Business Services or HR Shared Services environment, exposure to global HR operations, experience with HR Centers of Excellence, and experience supporting HR transformation or integration. Applications are made through the online application process.