Intake & Scheduling Coordinator

About the role

We are seeking an organized and proactive Intake & Scheduling Coordinator to manage new client onboarding, caregiver scheduling, and day‑to‑day coordination for in‑home care services. This is primarily an administrative and operations role.

Key responsibilities

• Manage the intake process for new clients from initial contact through service start.
• Coordinate caregiver schedules, shift coverage, and new case assignments.
• Match caregivers with clients based on needs, availability, and scheduling requirements.
• Maintain regular communication with clients and caregivers and resolve scheduling issues quickly.
• Assist with caregiver onboarding, documentation, and required paperwork.
• Support caregiver recruiting, screening, and interview coordination.
• Maintain accurate records in company systems and monitor active cases.
• Provide general administrative and operational support as needed.

Required profile

• Experience in administration, customer service, HR, recruiting, scheduling, or a related role.
• Strong organizational, multitasking, problem‑solving and follow‑up skills.
• Clear written and verbal communication.
• Ability to work independently and manage priorities without constant supervision.

Required skills

• Proficiency with Microsoft Office and general business software.
• Familiarity with HHAeXchange, Smartsheet, Adobe, or similar systems (preferred).