Invoicing Analyst - Administrative Bilingual (Insurance Operations)

About the role

Marsh is looking for an Invoicing Analyst to join its Insurance Operations team in Bogotá, Colombia. This is an entry-level individual contributor role, open to someone at the beginning of their career, with a hybrid arrangement requiring at least three days a week in the office. The analyst provides administrative and technical support to client-facing brokers, operations leaders and clients by processing insurance documentation, answering transaction-related questions, keeping system records accurate and helping deliver insurance solutions.

Key responsibilities

• Ensure timely and accurate production and processing of draft policy wordings and endorsements for Senior Account Executives and Principals.
• Prepare draft renewal reports, insurance manuals, questionnaires and other documentation needed to assess coverage needs.
• Process invoices, policy documentation, quotations and placing slips, premium and adjustment calculations and claims histories.
• Prepare information and documentation for pre-renewal and broking meetings.
• Maintain accurate records in company systems and follow up on outstanding documentation.
• Handle complex and confidential documentation with discretion and attention to detail.
• Manage your own workload to meet service-level agreements, KPIs, productivity, accuracy, timeliness and quality targets.
• Support Senior Operations Services Executives and Team Leaders in finding continuous improvement opportunities, and escalate operational issues when needed.
• Complete all training and onboarding, including two weeks of in-person training.

Required profile

• High school diploma or equivalent; limited previous experience is acceptable.
• Interest in a career in insurance operations, policy administration, invoicing or related services.
• Intermediate English level (B1 or above).
• Previous experience in an administrative, customer service, operations or insurance environment is a plus.
• Basic knowledge of insurance products, policy terms, endorsements, renewals or related legislation is a plus.

Required skills

• Strong organizational skills and attention to detail.
• Good written and verbal communication and relationship-building skills.
• Ability to work under SLAs, deadlines and quality standards.
• Basic understanding of Microsoft Office and willingness to learn proprietary systems.

What we offer

• Professional development opportunities and a supportive, inclusive culture.
• A range of career opportunities and benefits and rewards.
• Foundational experience in insurance operations with experienced professionals in a global organization.