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IT Specialist

ARRISE · Bogota

Mid 🇬🇧 English
Windows Linux Active Directory Encoders Media servers Monitoring tools Access points

Descripcion del puesto

About the role

We are seeking an experienced and dynamic IT Specialist to join ARRISE, a leading iGaming service provider. In this role you will manage the company’s IT infrastructure and user devices, ensuring reliable operation in a fast‑paced 24/7 environment.

Key responsibilities

  • Oversee streaming equipment (encoders, scanners, desktop systems) using monitoring tools and logs to maintain continuous high‑quality service.
  • Manage incoming IT support requests, focusing on critical infrastructure such as dealer modules, encoders, access points and switches.
  • Collaborate with the development team to test new applications before deployment and work with audio‑visual, security and IT teams to ensure proper network functionality.
  • Ensure operational encoders and media servers for live broadcasting, resolving any issues promptly.
  • Partner with the Head of Operations, Shift Managers and other team members to troubleshoot and replace equipment quickly.
  • Maintain workstation configurations, user access and internal procedures; address IT incidents within SLA guidelines.
  • Manage IT inventory by updating records, assigning equipment, conducting audits and coordinating with external suppliers.
  • Enhance and maintain IT infrastructure, perform hardware/software maintenance and safeguard data security and confidentiality.

Required profile

  • At least 3 years of experience supporting hardware and software for user devices in a technical environment.
  • Strong proficiency in Windows and/or Linux operating systems.
  • Solid experience with Active Directory management.
  • Ability to work in a 24/7 operational setting and collaborate across multiple teams.
  • Strong problem‑solving skills and adherence to SLA requirements.

Required skills

  • Windows operating system
  • Linux operating system
  • Active Directory
  • Encoders
  • Media servers
  • Monitoring tools
  • Network switches
  • Access points

Questions fréquentes

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