Operations Manager

About the role

We are looking for an Operations Manager to lead day‑to‑day activities for both internal teams and external clients in our Bogota office. The role serves as the primary point of contact, ensuring smooth operations, strong client relationships, and timely resolution of issues.

Key responsibilities

• Maintain effective communication with staff and clients through meetings, emails and calls, aligning operational processes and resolving conflicts.
• Coordinate workload with QA and Workforce Analytics, monitor productivity reports and allocate personnel according to client needs.
• Support supervisors and team leads, oversee staff training on internal procedures and organise monthly review meetings with follow‑ups.
• Manage payroll, ensure regulatory compliance, process leave requests and handle billing transparency, including reporting additional charges.

Required profile

• 1‑2 years of experience in a leadership or supervisory role.
• Bachelor’s degree.
• Advanced proficiency in English.

Required skills

• Microsoft Teams
• Microsoft Outlook
• Microsoft Office (Word, Excel, PowerPoint)
• Experience with billing applications.

What we offer

• Highly competitive salary.
• Monday‑to‑Friday schedule.
• Opportunities for professional growth.
• Positive and collaborative work environment.