Quality Assurance Analyst
bpo2b · Barranquilla
Descripcion del puesto
About the role
We are seeking a Quality Assurance Analyst to evaluate pre‑recorded customer calls and score agent interactions. The role ensures that service standards are met and provides actionable feedback to improve performance.
Key responsibilities
- Complete daily quality audit assignments for recorded calls.
- Provide feedback and coaching to care representatives based on audit results.
- Conduct process refresher sessions and report QA performance for the assigned team.
- Review dispute cases and participate in support meetings.
- Suggest strategies to enhance call management and overall agent performance.
- Perform any additional tasks assigned by the team leader.
Required profile
- Previous experience in Quality Assurance, preferably in a call‑center environment.
- Strong attention to detail and analytical judgment.
- Excellent verbal and written communication skills in English (minimum 80% proficiency).
- Ability to work flexible hours, handle pressure and meet deadlines.
Required skills
- Microsoft Excel
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en Colombia.
Salarios por profesión
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
Publicado hace 3 semanas
Expira en 1 mes
46 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
bpo2b
Barranquilla