Reception Agent

About the role

As a Reception Agent you will be the first point of contact for guests, ensuring a warm welcome from arrival to departure. You will create memorable experiences by delivering attentive, personalized service in a dynamic hotel environment.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and settle accounts with professionalism.
• Respond promptly to guest requests, offering solutions and adding a personal touch.
• Promote hotel facilities and identify up‑selling opportunities to enhance each stay.

Required profile

• Service‑focused personality with a passion for hospitality.
• Previous experience in a similar role is an asset.
• Familiarity with Opera or a comparable property management system.
• Fluent English; additional languages are a plus.

Required skills

• Opera PMS (or similar reservation system)

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Learning programs through Accor Academies.
• Career development opportunities across the property and the global network.
• Participation in corporate social responsibility initiatives such as Planet 21.