RTA Specialist – Workforce Management
Fusion CX · Medellin
Descripcion del puesto
About the role
The RTA Specialist supports real‑time decision‑making by monitoring schedule adherence, workforce compliance and intraday performance for a call‑center operation in Colombia.
Key responsibilities
- Monitor real‑time schedule adherence and occupancy to spot deviations.
- Identify and escalate issues that could affect operational performance.
- Coordinate with supervisors on breaks, absenteeism and other contingencies requiring immediate adjustments.
- Prepare intraday reports and trend analysis to give visibility into workforce performance.
- Support alert generation and operational decision‑making by providing timely workforce information.
Required profile
- Previous WFM/RTA experience in a BPO or call‑center environment.
- English proficiency at B2 level (upper‑intermediate/conversational).
- Strong analytical ability and attention to real‑time operational changes.
- Ability to react effectively under pressure and make decisions quickly.
- Availability to work rotating shifts.
Required skills
- Familiarity with Workforce Management tools.
- English communication skills (B2).
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en Colombia.
Salarios por profesión
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
¿Una pregunta sobre esta oferta?
Hágala aquí: recibirá el resumen completo por correo, de inmediato.
Publicado hace 10 horas
Expira en 1 mes
3 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
Fusion CX
Medellin
Ofertas relacionadas
-
Customer Support Specialist (Bilingual)
CarbonBetter Medellin -
AI Data Collection Specialist – Colombia
Fusion CX Medellin -
Bilingual Customer Care Advisor – Claims Support
Gallagher Medellin -
Asesor Comercial Call Center – Altas Comisiones
Open English Bogotá -
Agente de Call Center – Servicio al Cliente (Horarios rotativos)
emtelco Bogotá