Senior Delivery Manager (LATAM Retail SaaS)

About the role

We are a fast‑growing SaaS company looking for a Senior Delivery Manager to lead our retail and supply‑chain portfolio across LATAM. This independent‑contractor position will focus on driving product adoption, customer satisfaction, and long‑term value for a set of retail accounts.

Key responsibilities

• Own a portfolio of retail accounts, conduct regular check‑ins, QBRs and strategic planning sessions.
• Monitor product usage, identify risks and growth opportunities, and ensure renewals.
• Apply retail expertise (inventory planning, demand forecasting, pricing, promotions) to guide customer decisions.
• Lead end‑to‑end onboarding, coordinate with TAMs and engineers, and manage milestones, dependencies and risks.
• Identify upsell and expansion opportunities and collaborate with Sales and Account teams.
• Work closely with Product, Engineering, Support and Data teams to solve problems and feed customer feedback.
• Maintain accurate records in HubSpot and provide regular health and risk updates to leadership.

Required profile

• 2‑5 years of experience in Customer Success, Account Management or Project Management at a SaaS company, focused on retail customers.
• Hands‑on retail operations experience (inventory, forecasting, replenishment, pricing or promotions).
• Bachelor’s degree (Industrial Engineering preferred).
• Native‑level Spanish and fluent written and spoken English.
• Strong analytical abilities and solid Excel skills (SQL a plus).

Required skills

• Excel
• SQL (optional but preferred)
• HubSpot

What we offer

• Independent‑contractor engagement with invoicing flexibility.
• Opportunity to work with cross‑functional product, engineering and data teams.
• Exposure to leading retail SaaS solutions across the LATAM region.