Associate HR Shared Services Specialist

About the role

The Associate HR Shared Services Specialist provides centralized HR administration and operational support across multiple HR programs, focusing on employee benefits and HR operations. The role ensures accurate processing of transactions, effective program administration, and high‑quality support for employees and managers.

Key responsibilities

• Administer and support employee benefits programs, ensuring timely and accurate execution.
• Process and validate benefits, reimbursements, allowances, and other HR‑related transactions.
• Provide guidance to employees and managers, resolving inquiries according to established policies.
• Coordinate with internal HR teams, payroll, finance, and external vendors to ensure end‑to‑end execution of processes.
• Monitor cases and transactions against service level agreements, escalating as needed.
• Support benefits implementations, system enhancements, and regional initiatives, including testing and documentation.
• Assist with compensation‑related operational activities and audit preparation.
• Participate in continuous improvement initiatives such as workflow optimization and automation.

Required profile

• At least 1 year of experience in HR program administration.
• Experience with HR policies and HR information systems.
• Fluent English communication skills.
• Detail‑oriented with strong problem‑solving abilities.

Required skills

• HR Information Systems (HRIS)
• Data analysis