Bilingual Customer Care Advisor – Claims Support
Gallagher · Bogotá
Descripcion del puesto
About the role
Join Gallagher’s fast‑moving claims department as a Bilingual Customer Care Advisor. You will be the first point of contact for clients, claimants and medical providers, providing timely updates on claim status and ensuring a smooth experience.
Key responsibilities
- Answer inbound phone inquiries related to claims and provide accurate information.
- Forward calls to Resolution Managers or appropriate claims staff as needed.
- Listen actively, demonstrate empathy and maintain the company’s reputation for integrity.
- Research issues, educate customers and propose alternative solutions to defuse challenging situations.
Required profile
- Advanced level of English (minimum B2).
- At least one year of experience in a contact‑center or customer‑support environment.
- Strong typing ability and basic computer proficiency.
- Availability to handle calls and work on claims‑related matters.
Required skills
What we offer
- On‑site training with a hybrid work model.
- Opportunity to grow within a global insurance leader.
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en Colombia.
Salarios por profesión
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
Publicado hace 1 mes
Expira en 2 semanas
56 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
Gallagher
Bogotá
Ofertas relacionadas
-
Auxiliar call center IPS
SOCIEDAD PEDIATRICA DE LOS ANDES SAS Bogotá -
Analista de Soporte - call center
ALO CREDIT COLOMBIA SAS Bogotá -
Gestor de Confirmación de Pedidos y devoluciones - Atención al cliente
LISUM SAS Bogotá -
Client Success Associate – Bogota
birdseyeaccount Bogota -
Technology Operator – Bilingual
birdseyeaccount Bogota