Bilingual Customer Service Specialist (Spanish/English) – Remote

About the role

Join our TalentPop team as a Bilingual Customer Service Specialist, providing voice and chat support in Spanish and English. This fully remote position lets you assist a diverse customer base while leveraging your language skills and problem‑solving abilities.

Key responsibilities

• Handle inbound calls, live chat, and email inquiries from customers.
• Troubleshoot issues quickly and deliver effective resolutions.
• Personalize interactions to understand and meet customer needs.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback to refine service processes and quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both Spanish and English, with strong written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Previous bilingual support experience is a plus.
• Familiarity with e‑commerce and CRM environments is advantageous.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Competitive wage with annual increases.
• Paid Time Off and a monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.